Role Overview

The Program Manager, Commercial Operations will drive disciplined execution, operational readiness, and process excellence across commercial launch program. This role sits at the center of cross-functional coordination—ensuring teams are aligned, risks are surfaced early, timelines are maintained, and launch-critical processes are mapped, optimized, and repeatable.

The ideal candidate brings experience supporting biotech/pharma commercial launches, paired with strong program management, operational excellence, and process-improvement capabilities. This role is designed for someone who thrives in structured planning, cross-functional orchestration, and building scalable frameworks in a fast-moving, high-growth environment.

Responsibilities:

Commercial Launch Program Management

• Maintain the integrated commercial launch plan, tracking timelines, dependencies, and critical-path activities across Commercial, Medical, Market Access, Patient Services, Supply Chain, Quality, and Finance.
• Drive cross-functional launch meetings: set agendas, capture decisions, track action items, and ensure accountable follow-through.
• Prepare materials for commercial readiness reviews, governance meetings, and executive updates.

Operational Excellence & Process Optimization

• Map, document, and optimize cross-functional launch processes, identifying bottlenecks and opportunities for standardization.
• Build and maintain repeatable operating mechanisms (templates, trackers, dashboards, workflows, RACI matrices).
• Support continuous improvement by introducing tools, metrics, and operational discipline to strengthen execution quality.

Risk Management & Governance

• Identify and mitigate risks, dependencies, and resource constraints impacting launch readiness.
• Ensure alignment between functional plans and enterprise-level objectives, escalating issues when necessary.
• Maintain structured documentation (decision logs, RAID logs, governance summaries) to ensure transparency.

Cross-Functional Alignment & Communication

• Translate high-level strategic goals into executable workplans with clear owners, timelines, and measurable outcomes.
• Serve as the central coordinator connecting Commercial with supporting functions (Regulatory, Quality, Supply Chain, Medical Affairs, Finance).
• Enable consistent communication and ensure all teams have access to up-to-date timelines, plans, and reference materials. Post-Launch Optimization
• Support post-launch retrospectives by gathering lessons learned and integrating improvements into future launch frameworks. • Partner with functional leads to refine SOPs, playbooks, and operational processes for future programs

Requirements

• Bachelor’s degree required; PMP, CAPM, Lean/Six Sigma, or program management training a strong plus.
• 3–5+ years of experience supporting biotech/pharma commercial launches (required).
• Experience in program management, operational excellence, or process optimization within life sciences.
• Strong ability to manage multiple parallel workstreams, synthesize complex information, and drive structured execution.
• Excellent communication, facilitation, and follow-through skills; effective at influencing without authority.
• Proficiency with project management and workflow tools (Smartsheet, MS Project, Asana, Monday.com, Miro, etc.).
• Comfort working in a dynamic lean biotech environment with evolving priorities and accelerated timelines.